Refund policy

Returns & Refunds Policy — StudioLN💜

Digital Products (Downloads)

Digital products are delivered instantly after checkout through a download link sent by email and displayed on your order confirmation page.

Refunds for Digital Products

You may request a refund within 7 days if you have not downloaded or accessed your files.

Once a file has been downloaded or accessed, it is considered delivered and is non‑refundable, except when the file is:

  • corrupted

  • incomplete or missing elements

  • incorrect (wrong file delivered)

  • not as described

  • not functioning as advertised

How We Verify File Issues

If you report a problem, StudioLN💜 will:

  • re‑download the file from our digital‑delivery system

  • test the file for opening errors, missing content, or mismatched content

  • compare the file to the product listing

  • review any screenshots or attachments you provide

If the file fails verification, we will correct the issue or issue a full refund, even if downloaded.

To request support or a digital‑product refund, contact StudioLN-Store@proton.me with your order number.

Copyright & Usage Rights

All digital products contain original artwork by Hélène Montpetit and are protected by copyright.

Digital files are licensed for personal use only. They may not be:

  • resold

  • redistributed

  • uploaded to any platform

  • printed for resale

  • used commercially

  • used in AI training datasets

  • used to create derivative works for sale


Physical Products

Return Window

You may request a return within 30 days of the delivery date shown on your Canada Post tracking.

Eligibility Requirements

To be eligible for a return, your item must be:

  • in the same condition you received it

  • unused or unworn

  • with tags (if applicable)

  • in its original packaging

  • accompanied by proof of purchase (order confirmation email or order number)

Notebooks and bookmarks: Must be unused, undamaged, with no writing, markings, or missing pages, and in original packaging.

Items returned used, worn, damaged, or missing packaging may be refused or refunded partially.


Non‑Returnable Items

We do not accept returns for:

  • personalized or custom‑made items

  • gift cards

  • sale items


How to Start a Return

To begin a return, contact StudioLN-Store@proton.me with:

  • your order number

  • the reason for your return

If your return is accepted, StudioLN💜 will send:

  • your return instructions

  • your return shipping label (if applicable)

  • the return address

Items sent back without approval will not be accepted.

You can contact StudioLN-Store@proton.me with any return questions.


Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

You may choose:

  • a free replacement

  • or a full refund including original shipping costs


Return Shipping Costs

  • Change‑of‑mind returns: customer pays return shipping.

  • Defective, damaged, or incorrect items: StudioLN💜 covers return shipping and provides a prepaid label or reimbursement up to the original shipping cost.


Exchanges

We do not offer exchanges. If you want a different item, return the original (if eligible) and place a new order.


European Union — 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in the same condition you received them:

  • unused

  • unworn

  • with tags

  • in original packaging

  • with proof of purchase

This is a separate legal right for EU customers and replaces the 30‑day policy for EU orders.


Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not yet been fulfilled. To cancel, visit your account order history or contact StudioLN-Store@proton.me with your order number.

Digital downloads are non-cancellable once the download link has been accessed, regardless of the 1-hour window.

After the cancellation window has passed, orders will be processed and fulfilled as placed. You may still initiate a return if the item is eligible under the return policy above.


Refund Processing

Once we receive and inspect your return, we will notify you of approval or denial.

Approved refunds are issued to your original payment method within:

  • 10 business days, and

  • no later than 15 business days

Your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since approval, contact StudioLN-Store@proton.me.


Consumer Protection Rights (Canada)

This policy does not limit any rights you may have under provincial consumer protection laws. Where statutory cancellation rights apply, they override store policy.

If you believe such rights apply, contact StudioLN-Store@proton.me.


Questions

For any return or refund questions, contact: StudioLN-Store@proton.me