StudioLN💜 Shipping Policy

Digital Products

Digital products (wallpapers, bundles, downloadable files) are delivered instantly after payment is confirmed. You’ll receive a download link by email and on your order confirmation page.

There are no shipping charges and no physical delivery.

Physical Products (Prints, Giclée Prints, Notebooks, Bookmarks)

Processing Time

Orders are processed and handed to Canada Post within 1–3 business days, excluding weekends and statutory holidays. A shipping confirmation email with your tracking number is sent once your order ships.

Packaging

StudioLN💜 uses multiple packaging types depending on the product. Printed products may be shipped in different packaging than what is listed here, as Shopify allows specific packaging to be applied per product. Typical packaging includes:

• rigid mailing tubes for fine‑art prints

• small parcel boxes for notebooks and bundled items

• reinforced envelopes for bookmarks and cards

All packaging is protective and suited to the item.

Carriers Used

All physical products ship via Canada Post using tracked, insured parcel services.

Estimated Delivery Times

Shopify automatically calculates estimated delivery dates based on your location and selected shipping method. Delivery times vary by region (domestic Canada vs. international).

Shipping Costs

Shipping costs are added to the product price at checkout and include packaging materials. International customers are responsible for import duties, VAT, GST, or customs fees charged by their country.

Order Tracking

All shipments include tracking. Customers receive their tracking number by email once the order has shipped and can follow their parcel directly on the Canada Post website.

Lost, Delayed, or Damaged Shipments

If your order is delayed, lost, damaged, or arrives incorrect, contact StudioLN-Store@proton.me with your order number. StudioLN💜 will work with Canada Post to resolve the issue and arrange a replacement or refund where appropriate.

International Shipping

StudioLN💜 ships within Canada and internationally. Shipping rates and delivery times vary by destination. International customers are responsible for any import duties, VAT, GST, or customs fees charged by their country.

Incorrect Shipping Address

Please double‑check your shipping address at checkout. StudioLN💜 is not responsible for packages delivered to an incorrect address provided by the customer, but will assist in redirecting or recovering the shipment through Canada Post when possible.